Legal operations is a multidisciplinary function aimed at optimizing the services of the legal department within a company or organization. This enables the legal department to focus on high-quality legal work and relieves other legal activities. Legal operations combines business activities, processes and people that are necessary to optimally use and grow an internal legal department. In this way, the legal department can contribute to improving the operating result and achieving strategic objectives.
Legal operations ensures that the service is tailored to the needs of the customer. Not only costs are considered here, but quality, speed, reliability and flexibility also play a role. The customer can be external, but other departments in an organization can also be customers.
Companies that apply legal ops smartly have more satisfied customers, fewer double or unnecessary purchases and employment contracts that are easier to manage. Their business operations are decisive, with an inclusive legal function.
Decisive operational management means, among other things, better logistics, so that customers can be served faster and better. An inclusive legal function is an integral part of all business processes. Rather than lawyers interpreting and applying the law, the law, policy and contracts become an integral part of business activities.
Legal operations is the way for companies and organizations to:
- Organize their business operations effectively and efficiently
- Operate business activities in a manageable, predictable and consistent manner
- To be able to focus more on the customer
- Enter into contracts that fit the needs of a business and are flexible enough to move with the inevitable changes businesses are going through
- Reduce legal risks of back payment or claims; and
- Get their costs under control.
Now that many companies are re-examining their business operations and feel the urgency to organize their organization data-driven, they are also starting to organize their corporate legal function differently and data-driven.
By redesigning the corporate legal function, aligning with business processes and applying the concept of legal operations, savings of up to 30-40% of the operational costs can be realized.
The chance of disputes is also much smaller. If they do occur, these companies are legally fit to handle them.